From roots-in@roots-l.rootsweb.com Tue Sep 12 10:41:29 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k8CGfTjb027877; Tue, 12 Sep 2006 10:41:29 -0600 Received: from roots-l.rootsweb.com (roots-l.rootsweb.com [66.43.16.22]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k8CGfS1c023348 for ; Tue, 12 Sep 2006 10:41:28 -0600 Received: from roots-l.rootsweb.com (roots-l [127.0.0.1]) by roots-l.rootsweb.com (8.12.10/8.12.10) with ESMTP id k8CE0AFI020085 for ; Tue, 12 Sep 2006 10:00:10 -0400 Received: (from roots-in@localhost) by roots-l.rootsweb.com (8.12.10/8.12.8/Submit) id k8CE0AMi020084 for roots-approved@rootsweb.com; Tue, 12 Sep 2006 10:00:10 -0400 Received: from lists5.rootsweb.com (lists5.rootsweb.com [66.43.27.41]) by roots-l.rootsweb.com (8.12.10/8.12.10) with SMTP id k8CDt6FI020025 for ; Tue, 12 Sep 2006 09:55:06 -0400 Received: (from slist@localhost) by lists5.rootsweb.com (8.12.8/8.12.8) id k8CGaEOZ027507 for roots-in@roots-l.rootsweb.com; Tue, 12 Sep 2006 10:36:14 -0600 X-Envelope-From: artnpeg@epix.net Tue Sep 12 10:36:14 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k8CGaEjb027496 for ; Tue, 12 Sep 2006 10:36:14 -0600 Received: from soy.epix.net (soy.epix.net [199.224.64.64]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k8CGa9GS020157 for ; Tue, 12 Sep 2006 10:36:10 -0600 Received: from [192.168.1.100] (hrbg-216-108-207-214-pppoe.dsl.hrbg.epix.net [216.108.207.214]) by soy.epix.net (8.12.11.20060614/2006032601/PL) with ESMTP id k8CGa9KN019009 for ; Tue, 12 Sep 2006 12:36:09 -0400 (EDT) Message-ID: <4506E206.2040104@epix.net> Date: Tue, 12 Sep 2006 12:36:22 -0400 From: Peggy Kopp User-Agent: Mozilla/5.0 (Windows; U; Win 9x 4.90; en-US; rv:1.7.12) Gecko/20050915 X-Accept-Language: en-us, en MIME-Version: 1.0 To: ROOTS-M@rootsweb.com Content-Type: text/plain; charset=us-ascii; format=flowed Content-Transfer-Encoding: 7bit X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 Subject: [ROOTS-L] Heritage Quest Remote Access Sender: roots-in@roots-l.rootsweb.com As of last week authentication fails when I try to log on to Heritage Qyest Remote At-home Access through the New Cumberland, PA library. Previously I've been able to log on with no problem. Does anyone have experience solving with this problem? The library tells me that 'everything is fine'. I've looked at the Database Problems information on the library web site and it seems that my computer complies in all respects. So far I've not been able to find a users' forum where I can go to see how others handle authentication failure. Any help is appreciated. Peggy