From roots-in@roots-l.rootsweb.com Tue Sep 5 16:44:36 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k85Miajb020097; Tue, 5 Sep 2006 16:44:36 -0600 Received: from roots-l.rootsweb.com (roots-l.rootsweb.com [66.43.16.22]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k85MiaAi018725 for ; Tue, 5 Sep 2006 16:44:36 -0600 Received: from roots-l.rootsweb.com (roots-l [127.0.0.1]) by roots-l.rootsweb.com (8.12.10/8.12.10) with ESMTP id k85K3hFI004745 for ; Tue, 5 Sep 2006 16:03:43 -0400 Received: (from roots-in@localhost) by roots-l.rootsweb.com (8.12.10/8.12.8/Submit) id k85K3hrp004744 for roots-approved@rootsweb.com; Tue, 5 Sep 2006 16:03:43 -0400 Received: from lists5.rootsweb.com (lists5.rootsweb.com [66.43.27.41]) by roots-l.rootsweb.com (8.12.10/8.12.10) with SMTP id k85JtBFI004655 for ; Tue, 5 Sep 2006 15:55:11 -0400 Received: (from slist@localhost) by lists5.rootsweb.com (8.12.8/8.12.8) id k85MZtXX016486 for roots-in@roots-l.rootsweb.com; Tue, 5 Sep 2006 16:35:55 -0600 X-Envelope-From: candoia21@verizon.net Tue Sep 5 16:35:54 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k85MZsjb016477 for ; Tue, 5 Sep 2006 16:35:54 -0600 Received: from vms042pub.verizon.net (vms042pub.verizon.net [206.46.252.42]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k85MZshF010713 for ; Tue, 5 Sep 2006 16:35:54 -0600 Received: from vms071.mailsrvcs.net ([192.168.1.4]) by vms042.mailsrvcs.net (Sun Java System Messaging Server 6.2-4.02 (built Sep 9 2005)) with ESMTPA id <0J550011V5F9KU42@vms042.mailsrvcs.net> for roots-L@rootsweb.com; Tue, 05 Sep 2006 17:35:33 -0500 (CDT) Received: from 12.198.196.189 ([12.198.196.189]) by vms071.mailsrvcs.net (Verizon Webmail) with HTTP; Tue, 05 Sep 2006 17:35:33 -0500 (CDT) Date: Tue, 05 Sep 2006 17:35:33 -0500 (CDT) From: X-Originating-IP: [12.198.196.189] To: roots-L@rootsweb.com Message-id: <25070089.1792721157495733709.JavaMail.root@vms071.mailsrvcs.net> MIME-version: 1.0 Content-type: text/plain; charset=ISO-8859-1 Content-transfer-encoding: 7bit X-Spam-Score: 1.151 (*) BAYES_00,FROM_ENDS_IN_NUMS,NO_REAL_NAME X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 Sender: roots-in@roots-l.rootsweb.com Subject: [ROOTS-L] Help with Ancestry viewer problem] Hello Everyone, I'd like to thank everyone that responded so quickly to my plight. I broke down and called Ancestry this morning (Tuesday 9 am PST). I received EXCELLENT customer service. I spoke with Michael in Tech Support, he told me that Ancestry was aware of this "looping" problem and while they didn't know what was causing it, he would send me an email that would detail what I needed to do to fix it on my end. Within 10 minutes, I received another call from Michael assuring me that he hadn't forgotten about my request, but his mail system was down temporarily, and he would send it just as soon as possible. I received said email within 1/2 hour. I went through the steps outlined, and true to his word, they fixed my problem. If anyone else is experience the type of problem outlined below, I'll be happy for forward their instructions on fixing it. Julie Dauer Telling someone to "Have a great day!" leaves way to much to chance. Instead, ask them to "Make it a great day!" >From: candoia21@verizon.net >Date: 2006/09/05 Tue AM 01:18:29 CDT >To: ROOTS-L@rootsweb.com >Subject: Help with Ancestry viewer problem >Hello, > >I thought I'd post this to the list before I called Ancestry to get their "version" of why this isn't working. > >I recently signed up for their US deluxe package again. I run Windows XP and Zone Alarm. I had spent the first couple of days with my new subscription happily searching the census records without a hitch. On Saturday I started getting a "download our new viewer for better viewing pleasure" return when I clicked to view the actual image. I'm pretty darn sure I have the newest version as I've been using it for the past several days. > >Anyway, I clicked on the download now button, it downloads and says its been sucessfully installed. My problem is now I can't view anything. When I try to view an image it just shows the "download" viewer screen for a couple of seconds, clicks to a blank white screen this goes back and fourth about 5 times and then goes to a failed to load screen. > >I've followed their troubleshooting list to the letter, my Zone Alarm is set to medium and will allow the Active X. > >Of course this would happen when the IT guy (husband)is out of town for the week. I thought I'd finally get a week to do some research without hearing "are you still looking for dead people?" It seems so unfair that I have a week to research guilt free and now Ancestry (or my computer) is giving me fits. HELP!!! > >Thanks for any direction anyone can pass my way. > >Julie Dauer