From roots-in@roots-l.rootsweb.com Tue Sep 5 07:56:31 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k85DuVjb031154; Tue, 5 Sep 2006 07:56:31 -0600 Received: from roots-l.rootsweb.com (roots-l.rootsweb.com [66.43.16.22]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k85DuVUB032725 for ; Tue, 5 Sep 2006 07:56:31 -0600 Received: from roots-l.rootsweb.com (roots-l [127.0.0.1]) by roots-l.rootsweb.com (8.12.10/8.12.10) with ESMTP id k85BFcFI003123 for ; Tue, 5 Sep 2006 07:15:38 -0400 Received: (from roots-in@localhost) by roots-l.rootsweb.com (8.12.10/8.12.8/Submit) id k85BFc8r003122 for roots-approved@rootsweb.com; Tue, 5 Sep 2006 07:15:38 -0400 Received: from lists5.rootsweb.com (lists5.rootsweb.com [66.43.27.41]) by roots-l.rootsweb.com (8.12.10/8.12.10) with SMTP id k8582FFI002428 for ; Tue, 5 Sep 2006 04:02:15 -0400 Received: (from slist@localhost) by lists5.rootsweb.com (8.12.8/8.12.8) id k85Agtii004185 for roots-in@roots-l.rootsweb.com; Tue, 5 Sep 2006 04:42:55 -0600 X-Envelope-From: marilyneb@gmail.com Tue Sep 5 04:42:55 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k85Agtjb004174 for ; Tue, 5 Sep 2006 04:42:55 -0600 Received: from ug-out-1314.google.com (ug-out-1314.google.com [66.249.92.174]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k85AgspL001135 for ; Tue, 5 Sep 2006 04:42:55 -0600 Received: by ug-out-1314.google.com with SMTP id m2so2085937uge for ; Tue, 05 Sep 2006 03:42:55 -0700 (PDT) DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws; s=beta; d=gmail.com; h=received:message-id:date:from:to:subject:cc:in-reply-to:mime-version:content-type:references; b=ojBeH8oNr32M84CC2QcN/hBMfgxA9L+2OStXvuC8IpYZw7/bq4fR/kqu8ThBX4LZcTHslU0XABZcZ4Wwi1Wjd19XJnRNl+8NLOFqATGCQOfexParpExh+h7rgUpkdghtntk9XKkKr8/ovfdq219JYHj3wfNsdYyL14D005EP5Vs= Received: by 10.67.101.10 with SMTP id d10mr3511712ugm; Tue, 05 Sep 2006 03:42:55 -0700 (PDT) Received: by 10.66.236.16 with HTTP; Tue, 5 Sep 2006 03:42:55 -0700 (PDT) Message-ID: <65d66f240609050342j9ee37b3ld821a90c7cc6a15c@mail.gmail.com> Date: Tue, 5 Sep 2006 05:42:55 -0500 From: "marilyn e brown" To: "candoia21@verizon.net" Subject: Re: [ROOTS-L] Help with Ancestry viewer problem Cc: ROOTS-M@rootsweb.com In-Reply-To: <17879537.1524111157437109208.JavaMail.root@vms071.mailsrvcs.net> MIME-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1; format=flowed References: <17879537.1524111157437109208.JavaMail.root@vms071.mailsrvcs.net> X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 Sender: roots-in@roots-l.rootsweb.com I just went to Ancestry and checked to see if I could still use the viewer I have and it worked fine. I have been using the same one since I subscribed to Ancestry. Have you tried uninstalling the new one and then trying to use the original. Marilyne On 9/5/06, candoia21@verizon.net wrote: > > Hello, > > I thought I'd post this to the list before I called Ancestry to get their > "version" of why this isn't working. > > I recently signed up for their US deluxe package again. I run Windows XP > and Zone Alarm. I had spent the first couple of days with my new > subscription happily searching the census records without a hitch. On > Saturday I started getting a "download our new viewer for better viewing > pleasure" return when I clicked to view the actual image. I'm pretty darn > sure I have the newest version as I've been using it for the past several > days. > > Anyway, I clicked on the download now button, it downloads and says its > been sucessfully installed. My problem is now I can't view anything. When I > try to view an image it just shows the "download" viewer screen for a couple > of seconds, clicks to a blank white screen this goes back and fourth about 5 > times and then goes to a failed to load screen. > > I've followed their troubleshooting list to the letter, my Zone Alarm is > set to medium and will allow the Active X. > > Of course this would happen when the IT guy (husband)is out of town for > the week. I thought I'd finally get a week to do some research without > hearing "are you still looking for dead people?" It seems so unfair that I > have a week to research guilt free and now Ancestry (or my computer) is > giving me fits. HELP!!! > > Thanks for any direction anyone can pass my way. > > Julie Dauer > >