From roots-in@roots-l.rootsweb.com Tue Sep 5 04:02:54 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k85A2rjb000449; Tue, 5 Sep 2006 04:02:54 -0600 Received: from roots-l.rootsweb.com (roots-l.rootsweb.com [66.43.16.22]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k85A2qA4023457 for ; Tue, 5 Sep 2006 04:02:52 -0600 Received: from roots-l.rootsweb.com (roots-l [127.0.0.1]) by roots-l.rootsweb.com (8.12.10/8.12.10) with ESMTP id k857M0FI002029 for ; Tue, 5 Sep 2006 03:22:01 -0400 Received: (from roots-in@localhost) by roots-l.rootsweb.com (8.12.10/8.12.8/Submit) id k857M0PC002028 for roots-approved@rootsweb.com; Tue, 5 Sep 2006 03:22:00 -0400 Received: from lists5.rootsweb.com (lists5.rootsweb.com [66.43.27.41]) by roots-l.rootsweb.com (8.12.10/8.12.10) with SMTP id k853cDFI001562 for ; Mon, 4 Sep 2006 23:38:13 -0400 Received: (from slist@localhost) by lists5.rootsweb.com (8.12.8/8.12.8) id k856Itxc013166 for roots-in@roots-l.rootsweb.com; Tue, 5 Sep 2006 00:18:55 -0600 X-Envelope-From: candoia21@verizon.net Tue Sep 5 00:18:55 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k856Isjb013157 for ; Tue, 5 Sep 2006 00:18:54 -0600 Received: from vms048pub.verizon.net (vms048pub.verizon.net [206.46.252.48]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k856IoVK003551 for ; Tue, 5 Sep 2006 00:18:50 -0600 Received: from vms071.mailsrvcs.net ([192.168.1.4]) by vms048.mailsrvcs.net (Sun Java System Messaging Server 6.2-4.02 (built Sep 9 2005)) with ESMTPA id <0J5300L8EW6TSBNE@vms048.mailsrvcs.net> for ROOTS-L@rootsweb.com; Tue, 05 Sep 2006 01:18:29 -0500 (CDT) Received: from 12.198.196.189 ([12.198.196.189]) by vms071.mailsrvcs.net (Verizon Webmail) with HTTP; Tue, 05 Sep 2006 01:18:29 -0500 (CDT) Date: Tue, 05 Sep 2006 01:18:29 -0500 (CDT) From: X-Originating-IP: [12.198.196.189] To: ROOTS-L@rootsweb.com Message-id: <17879537.1524111157437109208.JavaMail.root@vms071.mailsrvcs.net> MIME-version: 1.0 Content-type: text/plain; charset=ISO-8859-1 Content-transfer-encoding: 7bit X-Spam-Score: 1.151 (*) BAYES_00,FROM_ENDS_IN_NUMS,NO_REAL_NAME X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 Sender: roots-in@roots-l.rootsweb.com Subject: [ROOTS-L] Help with Ancestry viewer problem Hello, I thought I'd post this to the list before I called Ancestry to get their "version" of why this isn't working. I recently signed up for their US deluxe package again. I run Windows XP and Zone Alarm. I had spent the first couple of days with my new subscription happily searching the census records without a hitch. On Saturday I started getting a "download our new viewer for better viewing pleasure" return when I clicked to view the actual image. I'm pretty darn sure I have the newest version as I've been using it for the past several days. Anyway, I clicked on the download now button, it downloads and says its been sucessfully installed. My problem is now I can't view anything. When I try to view an image it just shows the "download" viewer screen for a couple of seconds, clicks to a blank white screen this goes back and fourth about 5 times and then goes to a failed to load screen. I've followed their troubleshooting list to the letter, my Zone Alarm is set to medium and will allow the Active X. Of course this would happen when the IT guy (husband)is out of town for the week. I thought I'd finally get a week to do some research without hearing "are you still looking for dead people?" It seems so unfair that I have a week to research guilt free and now Ancestry (or my computer) is giving me fits. HELP!!! Thanks for any direction anyone can pass my way. Julie Dauer