From roots-in@roots-l.rootsweb.com Sat Jul 29 15:23:48 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k6TLNmjb029430; Sat, 29 Jul 2006 15:23:48 -0600 Received: from roots-l.rootsweb.com (roots-l.rootsweb.com [66.43.16.22]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k6TLNjBX019060 for ; Sat, 29 Jul 2006 15:23:45 -0600 Received: from roots-l.rootsweb.com (roots-l [127.0.0.1]) by roots-l.rootsweb.com (8.12.10/8.12.10) with ESMTP id k6TIj6FI008230 for ; Sat, 29 Jul 2006 14:45:06 -0400 Received: (from roots-in@localhost) by roots-l.rootsweb.com (8.12.10/8.12.8/Submit) id k6TIj6o1008229 for roots-approved@rootsweb.com; Sat, 29 Jul 2006 14:45:06 -0400 Received: from lists5.rootsweb.com (lists5.rootsweb.com [66.43.27.41]) by roots-l.rootsweb.com (8.12.10/8.12.10) with SMTP id k6THrTFI008078 for ; Sat, 29 Jul 2006 13:53:29 -0400 Received: (from slist@localhost) by lists5.rootsweb.com (8.12.8/8.12.8) id k6TKVwWm029298 for roots-in@roots-l.rootsweb.com; Sat, 29 Jul 2006 14:31:58 -0600 X-Envelope-From: Dddarwin@aol.com Sat Jul 29 14:31:58 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k6TKVwjb029287 for ; Sat, 29 Jul 2006 14:31:58 -0600 Received: from imo-m18.mx.aol.com (imo-m18.mx.aol.com [64.12.138.208]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k6TKVplT015567 for ; Sat, 29 Jul 2006 14:31:51 -0600 Received: from Dddarwin@aol.com by imo-m18.mx.aol.com (mail_out_v38_r7.6.) id e.51e.46095680 (14501); Sat, 29 Jul 2006 16:31:35 -0400 (EDT) From: Dddarwin@aol.com Message-ID: <51e.46095680.31fd1fa7@aol.com> Date: Sat, 29 Jul 2006 16:31:35 EDT To: ROOTS-L@rootsweb.com CC: harrison28@gmail.com MIME-Version: 1.0 Content-Type: text/plain; charset="US-ASCII" X-Mailer: 9.0 Security Edition for Windows sub 5326 X-Spam-Flag: NO X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 Sender: roots-in@roots-l.rootsweb.com Subject: [ROOTS-L] RE: Complaints on Ancestry ANSWER TO BELOW: Kathie, Just so you are aware. I have been in contact with Ancestry 3 times myself over this matter. They give no satisfaction, nor even say they will pass along our complaints. "Canned Answer" is.......we're doing this to improve our site so that we can assist everyone better. Sounds like they've all been working for the Government. I have also been in contact with some other people that I know have Ancestry and they have also voiced their complaints and received the same treatment. Up to now I have always stood up for Ancestry but if this does not improve I will probably not renew my membership......which I've had for over 5 years. My Family Tree is nowhere to be found on Ancestry since this happened. I checked and it's still can be accessed at World Connect thru RootsWeb. My cousin's Family Tree is there in Ancestry BUT I know that due to several reasons she had taken her file off the net. She reinstalled it about 3 months ago......the one Ancestry has is dated October 2004 so go figure that one out. Sorry if we are all spouting off but maybe ROOTS will get tired and pass our complaints along to their owners at Ancestry. Gretchen ORIGINAL MESSAGE: From: "Kathie Harrison" Subject: [ROOTS-L] Complaints on Ancestry Since we NON-Ancestry subscribers really can't help you Ancestry users, may I suggest that you contact the company directly with your complaints about new upgraded features. None of us can make changes. Paying users on the other hand have a right to complain but please take it to the SOURCE. http://ancestry.custhelp.com/cgi-bin/ancestry.cfg/php/enduser/ask.php MyFamily.com, Inc. Corporate 360 West 4800 North Provo, UT 84604 Phone: 801-705-7000 FAX: 801-705-7001 pr@myfamilyinc.com