From roots-in@roots-l.rootsweb.com Sat Jul 22 04:13:34 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k6MADYjb022850; Sat, 22 Jul 2006 04:13:34 -0600 Received: from roots-l.rootsweb.com (roots-l.rootsweb.com [66.43.16.22]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k6MADU55025939 for ; Sat, 22 Jul 2006 04:13:30 -0600 Received: from roots-l.rootsweb.com (roots-l [127.0.0.1]) by roots-l.rootsweb.com (8.12.10/8.12.10) with ESMTP id k6M7ZIFI022031 for ; Sat, 22 Jul 2006 03:35:18 -0400 Received: (from roots-in@localhost) by roots-l.rootsweb.com (8.12.10/8.12.8/Submit) id k6M7ZIwh022030 for roots-approved@rootsweb.com; Sat, 22 Jul 2006 03:35:18 -0400 Received: from lists5.rootsweb.com (lists5.rootsweb.com [66.43.27.41]) by roots-l.rootsweb.com (8.12.10/8.12.10) with SMTP id k6LKSuFI020833 for ; Fri, 21 Jul 2006 16:28:56 -0400 Received: (from slist@localhost) by lists5.rootsweb.com (8.12.8/8.12.8) id k6LN6vhp003650 for roots-in@roots-l.rootsweb.com; Fri, 21 Jul 2006 17:06:57 -0600 X-Envelope-From: mscheffl@twcny.rr.com Fri Jul 21 17:06:57 2006 Received: from mail.rootsweb.com (mail.rootsweb.com [192.168.65.34]) by admin.rootsweb.com (8.12.8/8.12.8) with ESMTP id k6LN6vjb003639 for ; Fri, 21 Jul 2006 17:06:57 -0600 Received: from ms-smtp-01.nyroc.rr.com (ms-smtp-01.nyroc.rr.com [24.24.2.55]) by mail.rootsweb.com (8.13.4/8.13.4) with ESMTP id k6LN6tSH022231 for ; Fri, 21 Jul 2006 17:06:55 -0600 Received: from m1070n (cpe-69-201-76-92.twcny.res.rr.com [69.201.76.92]) by ms-smtp-01.nyroc.rr.com (8.13.6/8.13.6) with SMTP id k6LN6rkM024159 for ; Fri, 21 Jul 2006 19:06:55 -0400 (EDT) Message-ID: <00f601c6ad1a$5aaba0b0$6501a8c0@m1070n> From: "MScheffler" To: References: <001b01c6acf8$d90b4860$1e5b6fcc@donannd> Date: Fri, 21 Jul 2006 19:06:52 -0400 MIME-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2900.2869 X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2900.2869 X-Virus-Scanned: Symantec AntiVirus Scan Engine X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 X-Scanned-By: MIMEDefang 2.52 on 192.168.65.34 Subject: [ROOTS-L] Ancestry.com 800 number Sender: roots-in@roots-l.rootsweb.com If one has trouble with a site and access after they have paid for this or any other service, it only makes sense to contact the company by PHONE and in a POLITE, tactful, manner try to resolve the issue. Email is generally a poor way to resolve billing or computer access issues or anything else that may be complicated. If I have trouble with my credit card or a hospital bill, I certainly would not try to resolve the issue by email, particularly if I had written once and did not get a satisfactory response. Ancestry has an 800 number. I suggest anyone having a REASONABLE complaint to contact the company in regular business hours. I am sure they will address a reasonable problem. They may likely restore any lost time on a subscription if the problem is theirs. But the person with the problem needs to call. If the first call does not get someone as helpful as one wishes, try again. Follow through is important. ANCESTRY PHONE: 1-800-262-3787 Before calling I would have the credit card bill available, know how much you were charged and be able to tell EXACTLY how long any problem has been occurring. Is it 10 days or 3 months or what? If you had computer problems along the way, your problem could be as simple as an unrecognized password. In the few problems I have had with that company in 10 or so years, I have ALWAYS had them make an effort to correct any problem. In fact I remember only a very few companies in years that did not try to be accommodating when mistakes had been made. Margaret Scheffler ----- Original Message ----- From: "Don and Ann Derner" ........I have sent emails to them [Ancestry] and tried to use the site, they even have my credit card on file but I still have not been able to access the site.........